Job Description

Front Desk Agent

Are you a friendly, reliable, and service-focused professional who enjoys helping guests feel welcome and taken care of from the moment they arrive? The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Front Desk Agent to join our guest services team.

In this full-time, year-round role, you'll be one of the first smiling faces our guests meet. You'll assist with check-ins, reservations, and guest requests while helping ensure a smooth and enjoyable stay. Under the guidance of our Front Office leadership team, you'll support day-to-day operations and play a key part in creating exceptional guest experiences. Please note: Overnight Night Audit shifts may be required as part of the rotating schedule.

At Witham Family Hotels, we are committed to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. As part of our team, you'll help bring these values to life every day, ensuring that both our team and guests experience the best of what we have to offer.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

Position Details:

• Schedule: Full-time, year-round
• Hours: Varying shifts, including mornings, evenings, weekends, holidays, and occasional overnight Night Audit shifts
• Location: Atlantic Oceanside Hotel and Event Center
• Pay: Competitive pay based on experience + benefits

Amazing Benefits and Perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year (prorated based on hire date). The longer you're with us, the more you earn!
• Health Insurance: Multiple Aetna plans, with 80% of the cost coveredincluding family options.
• Dental & Vision Insurance: Our dental plan is a gemup to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situationsfunded primarily by our amazing team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Key Responsibilities:

• Greet and welcome guests with warmth, professionalism, and a positive attitude
• Check guests in and out efficiently and accurately
• Answer phones and handle guest inquiries regarding reservations, amenities, and local attractions
• Process payments, receipts, and daily auditing tasks
• Communicate guest needs to housekeeping, maintenance, and management
• Maintain an organized, clean, and welcoming front desk area
• Resolve guest concerns with patience, empathy, and strong problem-solving
• Assist with administrative and operational tasks as directed

Requirements:

• Previous customer service or front desk experience preferred
• Strong communication, multitasking, and organizational skills
• Comfortable using computers and reservation systems (training provided)
• Ability to remain calm and friendly in a fast-paced environment
• Reliable, punctual, and team-oriented
• Ability to stand for extended periods and lift up to 25 lbs
• Availability to work mornings, evenings, weekends, holidays, and occasional overnight Night Audit shifts

Performance Measurement: Success will be measured by your ability to provide exceptional guest service, maintain accuracy in daily tasks, communicate effectively with both guests and team members, and contribute positively to the overall guest experience.

If you're ready to be part of a supportive team in one of Bar Harbor's most beautiful oceanfront settings, we'd love to hear from you! Apply today to join the Atlantic Oceanside Hotel and Event Center as a Front Desk Agent.

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